How Kothok helps telecom teams
Handles queries on internet, SIM, recharge, and billing
Provides troubleshooting guidance for common technical issues
Recommends relevant packages and upsell opportunities
Offers instant customer assistance around the clock
Reduces call-centre congestion and support costs
In practice
A customer experiencing slow internet visits a telecom provider's website for help. Kothok troubleshoots by asking simple questions, suggesting basic fixes, checking package information, and guiding the customer through recharge or upgrade options. If the issue remains unresolved, it creates a support ticket and escalates the case to a live agent.
“Deflect the routine, capture the upsell.”