Question 1

What is Kothok?

Accepted Answer

Kothok is an AI sales & support agent that knows your business. It handles sales and customer support conversations across your website, WhatsApp, and Messenger. The name “Kothok” comes from a Bangla word meaning storyteller — just like a storyteller speaks on your behalf, Kothok represents your business by answering questions, explaining your offerings, and guiding customers using your own data and knowledge.

Question 2

Which channels does Kothok work on?

Accepted Answer

Kothok is all-in-one. The same AI agent answers questions and captures leads across your website, WhatsApp, and Facebook Messenger, so you can support customers wherever they reach you — without setting up a separate bot for each channel.

Question 3

How do I connect WhatsApp and Messenger?

Accepted Answer

You connect both from your Kothok dashboard. WhatsApp runs on the official WhatsApp Business Platform, so your agent replies from your own business number after a one-time verification with Meta. Messenger connects to your Facebook Page in a few clicks. The same agent works across every channel — there's no separate bot to set up for each.

Question 4

How does Kothok learn about my business?

Accepted Answer

Kothok learns directly from your website and knowledge base. You can connect pages, documents, or help articles, and Kothok uses that information to answer real customer questions accurately and in context. No complex setup or manual training required.

Question 5

Can Kothok help with sales, or is it only for support?

Accepted Answer

Kothok handles both. It answers product questions, qualifies leads, captures contact information, and guides visitors toward taking action — while also resolving common support inquiries. Think of it as your sales and support team rolled into one AI agent.

Question 6

What happens if Kothok doesn’t know an answer?

Accepted Answer

If Kothok is unsure, it can respond transparently, ask clarifying questions, or route the conversation to your team — depending on how you configure it. You stay in control of how edge cases are handled.

Question 7

Do I need technical skills to set it up?

Accepted Answer

No. Kothok is designed for non-technical teams. You can connect your website, add your knowledge sources, and go live in minutes without writing code or managing infrastructure.

Question 8

Who is Kothok for?

Accepted Answer

Kothok is multi-vertical. Unlike tools built only for online stores, it works across e-commerce, SaaS, fintech, education, healthcare, real estate, travel, agencies, and other service-based businesses.

Question 9

What is a conversation?

Accepted Answer

Each customer question and its answer is counted as one conversation. Plans are measured in conversations, so you only pay for real customer engagement.

Question 10

Is there a free plan, and how much does Kothok cost?

Accepted Answer

Yes. Kothok has a free plan — not just a trial — so you can launch an AI agent on your website at no cost. Paid plans start at just $19/month — or ৳1,000 in BDT — with simple, predictable pricing and seats included in every plan, so your bill doesn't grow every time you add a teammate.

Question 11

Can I update Kothok’s knowledge later?

Accepted Answer

Yes. You can update your website content, FAQs, documents, or knowledge base anytime, and Kothok retrains on the latest version so its answers stay accurate as your business changes.

Question 12

Is my data safe with Kothok?

Accepted Answer

Yes. Kothok takes data privacy seriously. Your business content, knowledge base, customer conversations, and lead information are handled securely and used only to power your own AI agent. Your private business data is never shared with other customers.

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