Question 1

What is Kothok?

Accepted Answer

Kothok is a set of AI agents for your website and messaging apps. Separate agents handle sales, support, orders, returns and leads, and they all answer from what you have already written.

Question 2

Which channels does Kothok work on?

Accepted Answer

Your website, WhatsApp, Instagram, and Messenger. The same agents work across all of them and keep one memory of each customer, so people never repeat themselves and you don't set up a separate bot for each channel.

Question 3

How do I connect WhatsApp and Messenger?

Accepted Answer

You connect both from your Kothok dashboard. WhatsApp uses the official WhatsApp Business Platform, so replies come from your own business number after a one-time verification with Meta. Messenger connects to your Facebook Page in a few clicks.

Question 4

How does Kothok learn about my business?

Accepted Answer

It reads your website and the documents you add: pages, help articles, price lists, and policies. It answers from that material, so you never script questions and answers by hand.

Question 5

Can Kothok help with sales, or is it only for support?

Accepted Answer

Both. The sales and leads agents answer product questions, gauge interest, and collect contact details. The support agent handles common questions from your content. Each one is a specialist, and they share one memory of the customer.

Question 6

What happens if Kothok doesn't know an answer?

Accepted Answer

It tells the customer it isn't sure and, depending on your settings, asks a follow-up question or passes the chat to your team. It won't make an answer up.

Question 7

Do I need technical skills to set it up?

Accepted Answer

No. You connect your website, add your content, and go live in minutes. There is no code to write and nothing to host.

Question 8

Who is Kothok for?

Accepted Answer

Businesses that answer a lot of customer questions: retail and e-commerce, technology, financial services, telecom, education, healthcare, and travel. Not just online stores.

Question 9

What is a conversation?

Accepted Answer

One chat session with a visitor, not each message. A single conversation covers up to 15 customer messages and 15 AI replies, so a normal back-and-forth counts as one conversation rather than being billed per message.

Question 10

What if a chat is very short?

Accepted Answer

It still counts as exactly one conversation. A quick chat and a long session both use a single conversation from your plan, so you're never charged extra.

Question 11

Is there a free plan, and how much does Kothok cost?

Accepted Answer

Yes, there is a free plan, not just a trial. Paid plans start at ৳1,000 (about $19) a month. Seats are included, so your bill doesn't grow when you add a teammate.

Question 12

Can I update Kothok's knowledge later?

Accepted Answer

Yes. Update your website, FAQs, or documents whenever you like, and Kothok retrains on the latest version so its answers stay current as your business changes.

Question 13

Is my data safe with Kothok?

Accepted Answer

Your content, conversations, and leads are used only to run your own agents. Your data is never shared with other businesses, and it is never used to train another company's agent.

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