Refund policy

Kothok is offered as a subscription-based Software-as-a-Service (SaaS) platform. Subscription fees are billed in advance on a monthly or annual basis, depending on the selected plan.

When available, customers are encouraged to evaluate Kothok through demonstrations, trial accounts, or free trial periods before purchasing a paid subscription.

Refund requests may be considered in the following cases:

• Duplicate charges resulting from a billing error.
• Unauthorized transactions that can be verified.
• Incorrect charges caused by a technical issue.
• Failure to provide the purchased service due to a platform-related issue.

Refund requests should be submitted within fourteen (14) days of the original payment date.

Unless otherwise required by applicable law, subscription fees are generally non-refundable once a billing period has begun. Refunds will generally not be provided for:

• Failure to use or fully utilize the Service after successful activation.
• Customer-side configuration, implementation, integration, or compatibility issues.
• Subscription cancellations made after the start of the applicable billing period.
• Downgrades, upgrades, or changes to subscription plans during an active billing period.
• Any unused portion of a subscription term.

Customers may cancel their subscription at any time. Cancellation stops future billing but does not automatically entitle the customer to a refund for the current billing period. Access to paid features remains available until the end of the active subscription term.

To request a refund, contact VISIE Limited through the contact information on our website and include:

• Account email address
• Transaction ID or invoice number
• Description of the issue

Each refund request is reviewed on a case-by-case basis.

Once we approve a refund, we complete it within 7 to 10 working days. The refund goes back to the payment method you used.

When the money reaches your account can depend on your bank or card network, so it may take a little longer than that to show up.

VISIE Limited reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

If you have any questions regarding this Refund Policy, please contact us at [email protected].