REFUND POLICY

Last updated: June, 2026

1. Introduction

This Refund Policy applies to Kothok, an AI-powered customer support, lead generation, and business automation platform operated by VISIE Ltd. By purchasing or subscribing to Kothok, you agree to this Refund Policy.

2. SUBSCRIPTION SERVICES

Kothok is offered as a subscription-based Software-as-a-Service (SaaS) platform. Subscription fees are billed in advance on a monthly or annual basis, depending on the selected subscription plan.

3. FREE TRIAL AND EVALUATION

When available, customers are encouraged to evaluate Kothok through demonstrations, trial accounts, or free trial periods before purchasing a paid subscription.

4. REFUND ELIGIBILITY

Refund requests may be considered under the following circumstances:

  • Duplicate charges resulting from a billing error.
  • Unauthorized transactions that can be verified.
  • Incorrect charges caused by a technical issue.
  • Failure to provide the purchased service due to a platform-related issue.

Refund requests should be submitted within fourteen (14) days of the original payment date.

5. NON-REFUNDABLE PAYMENTS

Unless otherwise required by applicable law, subscription fees are generally non-refundable once a billing period has begun.

Refunds will generally not be provided for:

  • Failure to use or fully utilize the Service after successful activation.
  • Customer-side configuration, implementation, integration, or compatibility issues.
  • Subscription cancellations made after the start of the applicable billing period.
  • Downgrades, upgrades, or changes to subscription plans during an active billing period.
  • Any unused portion of a subscription term.

6. SUBSCRIPTION CANCELLATION

Customers may cancel their subscription at any time.

Cancellation will stop future billing but will not automatically entitle the customer to a refund for the current billing period. Access to paid features will remain available until the end of the active subscription term.

7. REFUND REQUEST PROCESS

To request a refund, customers should contact VISIE Ltd. through the contact information provided on our website and include:

  • Account email address
  • Transaction ID or invoice number
  • Description of the issue

Each refund request will be reviewed on a case-by-case basis.

8. REFUND PROCESSING

Approved refunds will be processed through the original payment method. Processing times may vary depending on the payment provider, banking institution, and applicable payment network policies.

9. CHANGES TO THIS POLICY

VISIE Ltd. reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

10. CONTACT US

If you have any questions regarding this Refund Policy, please contact us through our website:

Website: https://kothok.ai