An unanswered message at 11pm is an order placed somewhere else. Kothok answers your shoppers day and night, from your own product pages, order data, and policies. It handles sizing, delivery, and returns in your customers' language, and passes anything tricky to your team.
The everyday questions your team answers again and again, handled from your own content, in your customers' language, at any hour.
The questions that decide a cart: does it fit, what is it made of, how is it different from the other model. Kothok answers from your own product pages, in your customer's language, while the customer is still on the page.
Where is my order, do you deliver to my area, how much is shipping, can I return this. The routine questions your team answers a hundred times a day, handled the same way every time, at midnight as readily as at noon.
Every return has a reason. Kothok records why customers send things back, whether it was the wrong size, not as described, or a change of mind, so you see the pattern behind the refunds, not just the refund.
A payment dispute, a damaged parcel, a customer who is upset: Kothok hands these to your team with the full conversation attached, so no one has to ask the customer to start over.
Kothok helps businesses build better, personal, and human customer experiences with AI.