What’s new

Track chat opens, add to cart, checkout and orders in your own analytics or Google Tag Manager.

Products added in chat show in the cart straight away, and Checkout can be tapped while your agent is still replying.

Replies and buttons are kept when a customer closes and reopens the chat, and times show in their own timezone.

Set your agent's tone, reply length and rules, and choose when it hands a chat to your team.

Your agent tells customers when your team is back, and you get a sound and desktop alert when someone is waiting.

Save the replies your team sends most and insert them by typing /. Your agent can use them too.

Turn any conversation into a ticket, with a reason, priority and teammate, and find it fast with ticket search.

Set a store currency, and find delivery charges and payment options in their own tabs.

See every step from product shown to order, with your top products, in one place.

Preview the real widget as you edit, see the sources behind each test answer, and search the dashboard with ⌘K.

Update the email you sign in with from Settings. We confirm it with a link to the new address.

Apply a promo code when you upgrade or buy an add-on.

See your plan and usage side by side.

Manage every channel on one page, and see how many seats you're using.

Chats that need a person become tickets, with status, priority, assignee, notes and history.

Invite teammates as an owner, admin or member.

Reply to customers yourself on your website, Messenger, Instagram and WhatsApp.

Write the exact answer to a question, and your agent uses it word for word.

New tabs for busiest times, topics, channels and visitors.

Customers can minimise the widget, and it scrolls smoothly on Safari.

Clearer docs, with a React and Next.js guide and a JavaScript API reference for the widget.

Read product guides and updates on the Kothok blog.

Limit your agent's answers to approved sources, with citations.

Your agent answers in the customer's language, such as Bangla or English.

Add your website, customise the widget and go live with one snippet.