Billing and payment status
Due dates, last payment, plan details, and why is my bill higher this month. The highest-volume questions you get, answered from the customer's own account context without a hold queue.
Telecommunications
For telecom and ISPs
Billing, activation, and outage questions arrive in the thousands, all at once. Kothok answers them from each customer's own account context, with no hold queue. It walks people through setup, checks coverage, and escalates real faults into your support queue.
What Kothok handles
The everyday questions your team answers again and again, handled from your own content, in your customers' language, at any hour.
Activation and setup, step by step
New connection, router setup, SIM activation: Kothok walks customers through the steps in their language, cutting the calls that are really just someone stuck on step three.
Coverage and outages
Is there an outage in my area, when will it be back, do you cover my address. Kothok gives a straight answer at the moment the whole neighbourhood is asking the same thing at once.
Where a person takes over
Faults that need an engineer visit, disputes, and account changes go straight into your existing support queue. Kothok triages and escalates, so your agents open every ticket already knowing the story.
Discover what Kothok can do for your business
Kothok helps businesses build better, personal, and human customer experiences with AI.