Sales
Recommends from your real catalogue at your real prices.
Won’t invent a product you don't sell, quote a price that isn't yours, or offer a discount you haven't approved.
The sales agentA specialist agent for each job
Kothok runs a separate agent for sales, support, orders, returns, and leads. Each has its own instructions, tone, and limits. They share one memory of the customer and hand off in the same thread.
Returns
Checks each request against your policy, and keeps the reason.
Won’t approve a refund outside your policy, or one you've marked as needing a person.
The returns agentLeads
Collects and qualifies details the moment intent shows.
Won’t interrogate someone who is just looking, or ask for details you haven't said you need.
The leads agentSupport
Handles policy, warranty, and how-to questions from your own documents.
Won’t guess. If your content doesn't cover the question, it says so and offers your team.
The support agentOrders
‘Where is my order?’ answered without a person retyping it.
Won’t promise a delivery date your courier hasn't given.
The orders agentHandoff
Any agent can stop and pass a customer to your team. Four triggers: the customer asks for a person, the question falls outside what the agent knows, the tone turns, or you've marked the topic human-only. Your team opens the conversation already knowing what the customer wants.
Agents that hand work to each other
A customer asks about your return window, then whether the next size up is in stock. Two agents, one thread, and the customer never notices the switch.
Discover what Kothok can do for your business
Kothok helps businesses build better, personal, and human customer experiences with AI.