Returns
The returns agent
Most teams process returns and move on. This one keeps the reasons.
What it does
- checks the request against your return window and conditions
- tells the customer where they stand, plainly
- starts the process for requests that qualify
- explains the reason clearly for those that don't
- records why every return happened and groups the causes
What it won’t do
approve a refund outside your policy, or one you've marked as needing a person.
What you control
your return window and conditions, which approvals need a human, and how refund decisions are communicated.
Returns you can actually fix
A returns rate is a number. A returns reason is something you can act on. Over a few hundred returns the pattern shows: a product photographed misleadingly, a size chart running small, one delivery route arriving damaged.
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