Support
The support agent
It works from your policy documents and help content, and stops where they stop.
What it does
- delivery timelines, warranty terms, and how to use what they bought
- what your policy says about a specific situation
- the same question at 2am as at 2pm, in the customer's language
What it won’t do
guess. If your content doesn't cover the question, it says so and offers your team.
What you control
which documents it draws on, topics it must decline, and what triggers a handoff.
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