How Kothok handles your data: privacy, security, and control
Your business content and customer conversations power your agent — and nothing else. Here's what Kothok stores, how it's used, and the controls you keep.
When you train an AI on your business, the first fair question is: what happens to my data?Here’s a plain-language look at what Kothok stores, how it’s used, and the controls you keep. For the formal terms, see our Privacy Policy.
What Kothok stores
Three kinds of data power your agent:
- Your knowledge sources — the website pages, PDFs, and documents you connect, turned into a searchable knowledge base for your agent.
- Conversations — the questions visitors ask and the answers given, so you get analytics and can improve coverage.
- Leads — the contact details a visitor chooses to share, passed to your inbox or CRM.
How it's used — and how it isn't
Your content and conversations are used to power youragent — and nothing else. Your private business data is not shared with other customers, and your knowledge base isn’t used to answer someone else’s visitors. It exists to make your own agent more accurate.
Concretely: a customer asks your agent about your refund window.
Kothok reads yourrefund policy — a source you connected — and answers from it. That exchange shows up in your analytics, and if the customer shares their details, it becomes a lead for your team. What doesn’t happen: your policy never trains another company’s agent, and your customer’s details never leave your workspace.
Answering only from verified sources
For regulated teams, Strict Modetightens this further: the agent answers only from your verified documents, cites its sources, and declines to guess when it isn’t sure — built for fintech and compliance-sensitive use.
The controls you keep
- Update or remove knowledge sources any time and re-train.
- Decide when a conversation escalates to a human.
- Choose where captured leads are sent.
- Transport-encrypted (HTTPS); your public key never exposes private credentials.
In one line
Your business data trains your agent, stays yours, and is used only to serve your customers — with clear controls and a privacy policy you can read in full.