Data deletion

When you request deletion, we remove:

• Your account and profile details.
• The knowledge base and content you added to power your agent.
• Chat logs and conversations stored in your workspace.
• Usage and technical data tied to your account, such as analytics records.

You can request deletion in either of these ways:

• From the dashboard: go to Settings and use the delete account option to remove your account and its data.
• By email: write to [email protected] from the email address on your account and tell us you want your data deleted. We may ask a question or two to confirm it is really you.

We handle deletion requests within 30 days. After that, your data is gone from our live systems. Any copies sitting in backups drop off on our normal backup cycle.

Sometimes the law requires us to keep certain records, such as those we need for tax, accounting, or to settle a dispute. We hold on to only those, and delete them once we no longer need them.

If you signed in with Google, deleting your Kothok account removes the account data we hold. This does not affect your Google account. You can also review and revoke Kothok’s access from your Google account permissions.

If you have any questions about deleting your data, contact us at [email protected]. We are in Dhaka, Bangladesh.