How your agent answers¶
Your agent answers only from what you give it. It doesn't fill gaps about your business with general knowledge from the internet.
What it reads¶
- Conversation flows: your fixed answers and buttons, used first.
- Custom answers: questions you've answered word for word.
- Content: your website pages and files. Shops answer from their products and files.
- Behaviour: your tone, rules and when to hand over.
When it doesn't know¶
It says so and offers to pass the customer to your team. The question then shows in Visitor questions, so you can answer it once.
What it won't do¶
- Answer questions that aren't about your business.
- Give medical, legal or financial advice beyond what you've published.
- Make up contact details.
When it hands over to your team¶
It hands over when a customer asks for a person, and for the topics you tick in Behaviour. The chat becomes a ticket in Tickets.