Inbox
Read and answer conversations, work tickets, and see how your team is doing.
- Conversations Find a chat, read what your agent said, reply as a person, hand it to your team or back to your agent, and resolve it.
- Tickets How chats become tickets, what Open, Pending and Resolved mean, and how to assign, prioritise, tag and close a ticket.
- Saved replies Save the answers your team types again and again, and insert them into any reply with a slash.
- Ticket settings Set how fast your team should answer and resolve tickets, and choose whether new tickets wait unassigned or go round robin.
- Analytics What the Analytics page shows: chats handled by your agent, topics, ratings, sales or leads, and how fast your team replies.